Frequently Asked Questions
How much does this cost?
The cost is $27.00 per person
How long do we have to escape?
You have one hour to try and escape.
How many people can fit in the rooms?
The Museum holds 8 people. Crime Scene, Fallout, and Conspiracy each hold 6. We are working on a room currently that will hold 14.
How do I reserve a room? Can I pay when I get there?
All of our rooms are booked in advance through our website under the reserve tab. Choose your room, the number of participants and then use the calendar to choose your date/time. Full payment is required when you reserve your room online.
Do you really lock us in a room?
What if we don't solve the mystery, are we stuck there forever?
We designed the games to have a scaling level of difficulty so that groups can decide on their own how difficult they want the game to be. Each group will be given hints if they want or need them, you only get a few hints so use them wisely.
What if we still don't get out?
We have a legal obligation to let you out. Besides, we don't want to have to feed and take care of you.
What if we have to use the restroom during our escape attempt?
We highly recommend going to the bathroom before or after. You can leave the room at any time to use the bathroom but the clock will keep running.
What if we are late for the start of our game time?
As much as we would like to wait for your group, it would be unfair to the later groups if their registered time was pushed back because of the lateness from your group. At your scheduled time, the one hour clock will begin and whoever is late may join in the game later when they arrive. You definitely want to arrive 15 minutes early so you can be prepped on what you need to do.
No, definitely don't smash or break anything. You do not need to be physically strong at all to solve these mysteries, just mentally strong. Hulk think!
Ok, no smash. But do I need to be wicked smart to escape then?
All of our puzzles can be solved with basic logic and teamwork using clues within the room. It will be challenging and you may break a mental sweat (which you should probably have checked out because mentally sweating is odd) but you don't have to be a genius to escape.
Is this suitable for kids?
Yes, sometimes kids are the best at finding a solution! Some of our games are suitable for players of all ages 5 and up. However, the puzzles in the game progress in difficulty the deeper into the mystery you go. As a result, it is ideal to have several players that are at least ages 13 and up. If you plan on bringing anyone under 13 with you, you will need to reserve the entire room for your group. Our CSI room does contain crime related material that may not be suitable for younger children.
Is this game good for team building?
No. It's great for it! This is perfect for team building exercises for work.
Can we host a party here?
Escape Games is great for parties of all kinds. Birthdays, bachelorette and bachelor, graduation etc... We can even have your party catered if you would like. Just drop us an email and let us know what you want to do.
How can I make sure my group can get the room all to ourselves?
The only way to book a private room for your group is to make sure a time slot has all available tickets remaining and purchase them all.
Can’t I just play an escape the room game online?
You definitely can, however, you will miss out on being able to interact with all the game elements in real life, the fun of cooperation and teamwork, and most of all, the excitement. Just like a movie, our game has a back story that brings you into the mystery. This live game is way better than sitting alone at your computer eating Hot Pocket after Hot Pocket while listening to Nickelback.
How do I redeem a voucher/gift certificate?
Go to bookeo.com/escapegamesworcester/voucher and enter the voucher/gift certificate code. From there you can book your escape.
What's your refund/cancellation policy?
We do not offer refunds at all. With a minimum of 24 hours notice we can reschedule your escape should something come up. Anything less than 24 hours notice and we cannot reschedule your escape.